Bg22 Privacy Policy — User Information Protection
Last updated: January 2026
Bg22 takes the protection of user personal information seriously. This Privacy Policy outlines the types of information we collect, how it is used, how we protect it, and your rights as a user of our platform in Malaysia. By using bg22, you agree to the terms of this Privacy Policy.
Information We Collect
Bg22 collects various types of information when you register and use our platform. This information is grouped into the following main categories:
Account Information
During registration, we collect your full name, date of birth, phone number, email address, and encrypted password. This information is required to verify your identity and enable secure access to your bg22 account.
Device & Browser Information
We collect technical data including device type, operating system, browser type, IP address, and language settings. This helps us optimise the platform experience across various devices, including Android and iOS smartphones.
Payment Information
Transactions on bg22 are processed in Malaysian Ringgit (RM). We record your deposit and withdrawal history, payment methods used such as Touch 'n Go eWallet and FPX, and transaction reference numbers. We do not store full credit or debit card numbers — sensitive payment information is handled by licensed third-party payment processors.
Usage Data
We record platform activity including games played, bets placed, pages visited, and active session times. This data is used to improve the user experience and detect any suspicious activity.
How We Use Your Information
The information we collect is used for the following purposes:
- Verifying user identity and preventing fraud or unauthorised account access.
- Processing MYR deposit and withdrawal transactions securely and accurately.
- Providing effective and responsive customer support to bg22 users.
- Sending important notifications related to your account, transactions, or platform policy updates.
- Analysing usage patterns to improve our products, interface, and platform services.
- Complying with applicable legal and regulatory obligations in Malaysia.
- Detecting and investigating any activity that violates the platform's terms of use.
Bg22 will not use your information for any purpose other than those stated above without obtaining your consent first.
Cookies & Tracking
Bg22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login and user sessions. Cannot be disabled.
- Performance cookies: Gathering insights on how users interact with the platform to help us identify areas for improvement.
- Functional cookies: Storing user preferences such as language and region settings to deliver a more personalised experience.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the bg22 platform.
Data Storage, Security & Information Sharing
Security & Storage
Bg22 applies industry-standard security measures to protect your personal information. These include SSL/TLS encryption for data in transit, hashed and non-reversible password storage, strict internal access controls, and continuous monitoring for suspicious activity on our systems.
Your data is stored on secure servers. We retain user data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
Third-Party Sharing
Bg22 does not sell, rent, or share your personal information with third parties for marketing purposes. We only share information in the following limited circumstances:
- With licensed payment processors that handle financial transactions on our behalf, subject to strict confidentiality agreements.
- With regulatory authorities or law enforcement agencies when required under Malaysian law.
- With technical service providers that support platform operations, subject to binding data protection agreements.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a bg22 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal information, subject to certain legal data retention obligations.
Changes to This Policy
Bg22 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via platform notifications or email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your user rights, please contact the bg22 support team via email at [email protected]. You may also refer to FAQ page us for more information about our platform and policies.
Have More Questions About Privacy?
The bg22 team is here to help. Visit our FAQ page or log in to manage your account settings.